Cancellation Policy

Leadership Training Cancellation & Transfer Policy

Colleague Substitutions: If you cannot attend, you are welcome to send a colleague in your place at no extra charge.
Notification: Email us the substitute’s details any time prior to the course start time so we can update our workshop materials.

Course Transfers: If you cannot attend and do not have a substitute, we will happily move your place to another course date, subject to availability.
Transfer Notice: Request for transfers must be received via email at least 7 days before the course starts.
Late Transfers: Transfer requests made less than 7 days before the course start date cannot be accommodated and will be treated as a late cancellation.

Administration Fee: All approved refunds are subject to a $250 non-refundable administration fee. [1]
Refund Window: To receive a partial refund (the course fee minus the $250 fee), you must cancel at least 14 days before the course start date.
Late Cancellations: Cancellations made less than 14 days before the course start date are non-refundable. However, if you give at least 7 days notice, you remain eligible for a free course transfer.
Payment Date: Approved refunds are processed monthly and paid on the 20th of the month following the cancellation.

No-Show Rule: If you fail to attend without written notice before the course begins, your entire fee is forfeited. No transfer, substitution, or refund will be issued.

Rescheduling: If LTW needs to cancel a course, we will offer to move your place to alternative course dates, subject to availability.
Refund Option: If no alternative dates suit you, LTW will provide a full 100% refund. LTW is not liable for external costs incurred, such as flights or accommodation.

Written Notice: All requests must be sent via email to contact@lead-the-way.co.nz. The notice period is calculated from the date the email is received.

Non-Refundable Places: Clinic places are strictly non-refundable if you are unable to attend for any reason (including horse injury or rider illness or transport issues).
Sell or Transfer Your Ticket: You are welcome to sell your place or find a replacement rider to take your spot. Please email us the new rider’s details before the clinic begins.
Alternative Options (48-Hour Deadline): If you cannot find a replacement rider, you can request to transfer to another clinic or convert your fee into private lesson credit. This request must be made at least 48 hours before the clinic starts.
Credit Expiry: Any credit converted for future clinics or private lessons is valid for 1 year from the date of the original clinic. Unused credit after this period will be forfeited.
Late Cancellations: If you notify us less than 48 hours before the event, or do not show up, your position and fee are entirely forfeited.

New Dates First: If we need to cancel or reschedule a clinic (e.g., due to extreme weather, safety, or ground conditions), we will work to set new dates that accommodate the majority of riders already booked.
If You Cannot Make the New Dates: If the new dates do not work for you, you can choose one of the following options:
1. Convert the full value into credit for private lessons (valid for 1 year).
2. Receive a full 100% refund of your clinic fee.

Written Notice: All ticket transfers, replacement rider details, or requests to move credit to private lessons must be emailed to contact@lead-the-way.co.nz.